An experienced information technology (IT) professional in Las Vegas, Nevada, Antoine Chaya has served as senior director of strategic accounts with Redwood Shores, California’s Oracle Corporation for 14 years. Over the course of his career, Antoine Chaya has authored multiple scholarly articles including “Analyzing Cost-Effectiveness of Organizations: The Impact of Information Technology Spending.”
This comprehensive article appeared in volume 13 of the Journal of Management Information Systems in January of 1996. The article is the result of analyzing key performance metrics of more than 400 medium-sized to large American corporations.
Ultimately, the article reported a direct correlation between higher investments in IT infrastructure/operations and lower production costs/overall customer costs. However, it also determined that higher IT investment is affiliated with higher average overhead expenditures, and found no indication that IT reduces organizational labor costs. Mr. Mitra and Mr. Chaya use basic microeconomic theory to present their fascinating and often counterintuitive findings.
This comprehensive article appeared in volume 13 of the Journal of Management Information Systems in January of 1996. The article is the result of analyzing key performance metrics of more than 400 medium-sized to large American corporations.
Ultimately, the article reported a direct correlation between higher investments in IT infrastructure/operations and lower production costs/overall customer costs. However, it also determined that higher IT investment is affiliated with higher average overhead expenditures, and found no indication that IT reduces organizational labor costs. Mr. Mitra and Mr. Chaya use basic microeconomic theory to present their fascinating and often counterintuitive findings.