iHealthCare
(a digital healthcare platform)
About iHealthcare
Healthcare has been a big topic and important in our life. While moving into the digital world, we are trying to find ways on how technology can improve our healthcare society.
Chronic diseases, diabetes, hypertension that can’t be cure immediately, and needs to be keeping track of daily. We come out with a product that will help the doctor to monitor their patients' intake and measurement daily. And on the other hand, patients are also able to contact the necessary care team within the app immediately if needs and do not need to manually record their readings daily.
Chronic diseases, diabetes, hypertension that can’t be cure immediately, and needs to be keeping track of daily. We come out with a product that will help the doctor to monitor their patients' intake and measurement daily. And on the other hand, patients are also able to contact the necessary care team within the app immediately if needs and do not need to manually record their readings daily.
With iHealthCare web portal, helps to keep track and store the patients’ data all in a system. Doctors/nurses do not need to manually key in their patients’ daily data into the system and able to monitor data graph and diets intake whenever needs.
Understand the Business Vision
First 2 months of my time was spent on understanding and interviewing stakeholders & subject-matter experts to learn about business goals. Also to gather initial information about the product and users.
We have 2 type of users:
1) Business User, e.g Hospitals/Clinics, Doctors/Nurses
1) Business User, e.g Hospitals/Clinics, Doctors/Nurses
2) Consumer User, e.g Patient, Participant
Developed the B-B-C ecosystem
Research and Analyses
A + B = C
A) Doctor
We get to interview and understand the working system of a doctor working in a hospital. With much information gathered, we are able to come out a persona and we work closely with Doctor by mapping our iHealth Smart device together with Health Condition.
B) Patients/Participants
We get to research and understand what a chronic patient needs to go through everyday.
C) iHealthCare
Patient Remote Monitoring app is born. Doctors and nurses can monitor participant health data regularly!
web portal
mobile app
Design Development
As a team, we have chosen to use Material Design.
To run parallel against the design sprint circuit, we (UX team) have to use the Baseball Technique raise these 3 environments up. This is the part whereby rapid prototyping skills come into play to get the User Flow right so that each module can be approved from checkpoint to checkpoint.
Once I’ve cleared up all the planned User Stories, then only we (Ux Team) will revisit the circuit to fix the updates, mostly User Interface. Nothing pretty much change within the design architecture.
With many modules at large, I’ve developed a design pattern for the web app (this also apply for the mobile app) so that my developers will not have to waste too much time to redevelop new component. On the other hand, our Doctors can also easily get the hang of the design pattern when they are using the application.
a) iHealth Portal
b) Test Admin Account, the Creator
c) Provider account, the User
Develop the Enrolment Process.
Develop the Enrolment Process.
The Ux Team also help to design the user experience for the Enrolment Process. This process is like buying an air ticket. Just that it is a health care plan, with the flexibility to customise a Care Plan for each unique Participants/Patients.
The enrolment process
Design Development - Patient
Each device is a module by itself. Measurement journey is different. To understand how the device works, we tested the devices first hand too. Not only we need to understand how the device works but also the relationship that will occur with the app when connected. So we live like a User to experience the whole process.
Testing the different devices
Taking measurement through the app
Design Payment System for - Patient
Building "Payment" mode into the app. It is one of the few challenges for me to look through. As it is a big module itself, I need to understand how payment can be done and how the backends works, I get to work closely with both frontend and backend developer of the process. Not only to create a seamless flow for the User but also making sure it will not be a complicated process for the system to handle. We need to consider how and what the User can use to do the payment, how should we notify payment is due or paid.
Going through at least 2-3 weeks of product sprint to fulfil the requirement from the perspective from both the stakeholder and user point of view. I must say, this is sure a challenge at that point in time with the limited features can be introduced for the product to release LIVE out in the market.
Usability Testing
We set up an in-house usability testing with people that have not use the product platform before. We monitor one User on the spot and the rest are through screen recording. We listened to the recording and write up a report on the feedbacks given. Looking through the feedback, we prioritise what is needed to be fixed urgently.
Testing on UAT platform
Conclusion
mobile app
Bringing UX process into a project is a sign of the developing organization’s UX maturity. The process is scalable and could be applied to other projects with the next goal to enable UX at the organization level. This will require different UX capacities, leadership support, and the advocacy of UX professionals.
Being part of the UX team to help out in a start-up healthcare company to grow and to the road to success in the product is really an interesting journey. It's helped me to grow and learnt a lot of new knowledge in the healthcare industry and able to use my UX skills.
For more in depth of the product: https://medium.com/@hanvone
