Position: Product Management Intern- Concur Mobile
Duration: June 2015 - Nov 2015 || (Summer & Fall Quarters)
I was responsible for working with cross functional teams to build products and features that would eventually go into the main product. I worked with a team on "Concur Labs" initiative.
Summer 2015:
- Owned and managed development of iWatch app for Concur Mobile (ExpenseThis see below).
- Owned and managed design revamp of #1 pain point in Concur Mobile app (AtendIt see below).
- Presented the above projects to executive team and was selected as best intern presentation for 2015.
Fall 2015:
- Performed User Research and Usability Study on Concur Mobile app experiences.
- Designed and presented a usability framework for measuring success of Concur Mobile's experience.
- Designed and developed dashboards for Product Managers/Owners in Concur Mobile team to make quick and informed decisions about user engagement, UI flows and other metrics.
ExpenseThis
Problem: Filing a simple expense can still take upto 4 minutes. Can we reduce this time by using newer technologies?
Thought Process:
- User Research:
What type of users use Concur?
What products do these users use?
What other types of apps do these users use out of Concur ecosystem?
What are the different scenarios in which users use Concur?
Look at user engagement data to create a prioritized list of problems.
- Hypothesis Driven Developement Approach:
Pick the top problems and define our desired goals such as- drastically reduce the amount of user input.
Hypothesize the user story such as- a user wants to file an expense in one tap.
Describe what success looks like- User is successful when the expense is filed and a notification is received.
- UX Design and Development:
Design the user flows in different scenarios.
Develop the prototype with wireframes and basic functionalities to test in scenarios.
Get early feedback and reiterate the process.
Problem: Filing a simple expense can still take upto 4 minutes. Can we reduce this time by using newer technologies?
Thought Process:
- User Research:
What type of users use Concur?
What products do these users use?
What other types of apps do these users use out of Concur ecosystem?
What are the different scenarios in which users use Concur?
Look at user engagement data to create a prioritized list of problems.
- Hypothesis Driven Developement Approach:
Pick the top problems and define our desired goals such as- drastically reduce the amount of user input.
Hypothesize the user story such as- a user wants to file an expense in one tap.
Describe what success looks like- User is successful when the expense is filed and a notification is received.
- UX Design and Development:
Design the user flows in different scenarios.
Develop the prototype with wireframes and basic functionalities to test in scenarios.
Get early feedback and reiterate the process.
- Software Development Lifecycle Management
Lock the requirements, prepare a timeline and define feature set
Research Open-Source technologies and APIs using utilization Vs scope matrix
Code the mobile client and the server by developing and integrating one feature at a time
Perform unit testing
Perform Quality Assurance and system testing upon version release
Deploy the app to multiple users
Collect feedback
Fun fact: We found out that location data on iWatch with WatchOS2 could be accessed and hence we changed the software to do exactly that. Thus, the app became more lean and swift.
- Feedback:
Collecting user analytics data and measuring how people use the app.
Perform usability study and incorporating the feedback is a key step.
Competitive analysis also adds a lot of value throughout the development process.
AttendIt - add attendees instantly
Problem: Adding an attendee for an expense using Concur Mobile is extremely painful.
User Experience Improvement Process:
- What is the current user flow?
- Where is the pain point? defining multiple pain points in the current flow...
- Performed Usability Test on the current user flow.
- Performed Competitive Analysis to see where we stand and gather new ideas from apps people use.
- Designed the experience and started agile development.
- Enhanced the design and reiterated the user flow for a smarter and enhanced experience.
- Performed AB testing to gain more insights into how the users would use the system.
Fun fact: The improved experience was compared with adding friends on Facebook and Whatsapp by multiple users who tested it. :)
Details of this project may affect the company. Hence, the sensitive information has not been shared.
Problem: Adding an attendee for an expense using Concur Mobile is extremely painful.
User Experience Improvement Process:
- What is the current user flow?
- Where is the pain point? defining multiple pain points in the current flow...
- Performed Usability Test on the current user flow.
- Performed Competitive Analysis to see where we stand and gather new ideas from apps people use.
- Designed the experience and started agile development.
- Enhanced the design and reiterated the user flow for a smarter and enhanced experience.
- Performed AB testing to gain more insights into how the users would use the system.
Fun fact: The improved experience was compared with adding friends on Facebook and Whatsapp by multiple users who tested it. :)
Details of this project may affect the company. Hence, the sensitive information has not been shared.
Project Work not showcased above can be displayed upon request as per the NDA agreement.
