UX case study for health professionals application

About

Polypoint TPMS is a cloud platform for Health Services. This is a web application built for Insel Spital (Switzerland) and made using cloud technologies it makes easier to find a doctor, schedule appointment and get health service.

Understanding the problem

Previously, health services were only split into local applications for hospitals and were not combined into a single database. The interface was extremely inconvenient and not understandable for the user.

Challenge

The goal was is to make Health Services more ﬂexible beyond patientʼs operational limits and thus make the best use of the capacities of their workforce. Making appointments for doctor's referrers is done in seconds with the external appointment booking from the platform.

Audience

1. Patients - people in need of medical care
2. Doctors - professionals who have shifts in different medical institutions 
3. Tenants - shift planner from medical institution

Design process

I started by defining the problem and the outcome which business would like to achieve. So I found current apps and did analysis features that they have. Further, I talked to stakeholders to learn how they currently work with local applications.  Next, I defined assumptions about how the problem could be solved.   

So potential solution was to design draft views for cloud web application without the participation of developers, without requiring them to evaluate, and I made prototypes in Axure, which saved time on the development of intermediate prototypes.

Planning

Priorities and risks were set. Time were estimated.

First of all, a full-fledged PI planning was carried out according to the SAFe.  I created user stories with detailed descriptions of behaviour scenarios and distributed them over iterations. In Zero iteration, together with the project architect and product owner, the architecture and domain model of the project were compiled.

User flow

I designed user behaviour map, based on user stories

Here I have used a user story approach: 
- As a Patient, I want to ... so that ... 
- As a Doctor, I want to ... so that ... 
- As a Shift Planner, I want to ... so that ...  

I visualized user stories in the form of a user behaviour map, which improved the approach to evaluating technical and interface solutions

Wireframes

User should create account through 2 Factor auth

Two-factor authentication is best suited for such cases where user data must be reliably protected

Clever solutions to address key user ﬂow.

The overview of the free appointment slots is available in real-time at any time. Thus, the appointments can be booked directly with the patient and conﬁrmed without waiting time. More and more further improvements were done during daily PI scope reducing and testing…  

Wireframe demo link https://iuod0a.axshare.com

User behaviour when selects Health Services was a key value for business stakeholders.

Visual UI

After conducting several rounds of usability tests on my design prototype, click, and navigation analyses I’ve made some changes based on it. After that, I had enough artifacts to measure the outcome of my effort and can answer - the goals are done! Time for visual mockups.

And later it was decided to add a mobile application for health professionals (doctors) user flow

I designed them following iOs guide and material style guides. After conducting a few user testing sessions and one penetrating session, I've created a few user stories to improve the user experience for a particular platform.