Redesigned content and new digital tools to help parents of SEN children understand the kind of support that might help. Commissioned for Kent County Council.

Although we discovered through user research that parents really needed to understand the process steop-by-step, the road to getting SEN support is inherently non-linear. We've tried to adapt the GOV.UK step-by-step pattern for this situation.

We worked through a short hypothesis-led discovery and alpha phase.

☝️ Presenting the prototypes at show-and tells.