Redesign of a parking kiosk's physical components and visual interface
Collaborative project with Christopher Harwell and Nisha Naik
Location
Technology Square, Midtown Atlanta, GA
Tech Square features several academic buildings associated with Georgia Institute of Technology as well as many restaurants, retail stores, office buildings and condominiums.
As a bustling technology hub, adequate parking is a necessity.
Function-Task Analysis
A function-task analysis of the existing kiosk located in Technology Square in Midtown Atlanta, GA
Ethnographic Research and Existing Design Flaws
Observation with no personal interaction with the users
Major Issues Observed
Example
User: ~ 50 years of age, male
Total time spent at kiosk: 3 minutes, 24 seconds
Observation: The user inserts an American Express credit card into the card acceptor three times, and it is rejected each time. He leaves the kiosk with a frustrated expression and returns to the kiosk after three minutes to try his credit card twice more. The user leaves the kiosk without success.
Problem: The user is unaware of the accepted payment methods. The kiosk only accepts Visa and Mastercard; however, the indicating stickers labeled on the kiosk are too small to be easily noticeable.
Concept sketches
Ergonomics
User Interface
Walkthroughs
Video 1: Interface Walkthrough | Prototyped in Axure RP
Video 2: Interface Walkthrough | Prototyped in Axure RP
Video 3: Mobile Application Interface Walkthrough | Prototyped in Adobe Experience
Centerpiece
A modifiable section for various uses (i.e. advertisement, weather, environment etc.)
Street rendering | Technology Square, Midtown Atlanta, GA
