Getting Started Support Site Page
Support/FAQs Landing Page
Expanded Detail of Support/FAQ Global Nav Search
Detailed FAQs Category Page
FAQs User Response Form
Sony NEI Support Site/FAQs Site Map
Content Toolkit Recommendations
How does a content inventory and audit affect the wireframe design and content strategy?
Many of the IA recommendations here suggest implementing available search tools from AOE. Therefore, to improve the quality of the data being searched is highly recommended. An inventory and audit of the Support Site/FAQs was primarily an audit of content on the backend, in the CMS, and shown to the user on the website through filtered search. When the content tool kit is implemented, information retrieval will improve.
Sony NEI Support Site/FAQs redesign Content Outline and Recommendations
