Heatherlee Nguyen's profile

Journey Map - Member Experience & Expectations

Our first week on Project Venus, we had a 2-day journey mapping session. Using months of user research and aligning with development requirements, we walked a day in the shoes of our future members. This was a great kick off exercise to first, introduce our creative team to the bigger project team, and secondly to ground ourselves in what our purpose was, who our members were and what we needed to deliver.
 
After the session I created a PDF journey map to send off and inspire us along the way. Below you will see the printed version we got produced to keep in the project War Room. 
 
(Side note: The lovely illustrations used in the journey map were done by another designer from Ziba)
Journey Map - Member Experience & Expectations
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Journey Map - Member Experience & Expectations

This is the Journey Map artifact I created for Project Venus just a week into the project. It helped our team familiarize ourselves with the requ Read More

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